Everyone’s heard it, every salesperson worth their salt, and every seasoned business leader knows the old sales adage: “it’s far more expensive to find new customers than to keep your current customers happy.” In fact, a study by the National Quality Research Center at the University of Michigan indicates that just a one percent increase in customer loyalty results in a greater ...more

Revenue generation lies at the heart of any organization’s ability to deliver shareholder value. Especially in these troubled economic times, pursuing the right business growth strategy can be very unclear and challenging. As it relates to strategic planning, some companies focus their efforts on organic growth through the development of new products, new business models, or new practices. ...more

In today’s competitive marketplace, organizational flexibility is no longer an option – it’s a necessity. New demands, new technologies, new priorities and global change has emerge at unprecedented speed and your company must be equipped to swiftly adapt not just once, but continually. ...more

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Leadership Demands Managing Organizational Change

Innovation Generator For Steady and Improved Revenue Growth

New Improved! Strengthening Customer Loyalty

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Linda Hyden: Management Consultant / Business Coach

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